Demystifying ISO 9001: 2000

Ketola, Jeanne; Roberts, Kathy
October 2001
Quality Progress;Oct2001, Vol. 34 Issue 10, p44
Academic Journal
Part II. Focuses on the provision of resources, Section 6.3 on infrastructure and Section 6.4 on work environment. Definition of resources; Continual improvement and customer satisfaction enhancement; Infrastructure and work environment; Resource requirements for the work environment.


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