TITLE

311: THE FIRST STEP IN CITIZEN ENGAGEMENT

AUTHOR(S)
Phelan, Anne
PUB. DATE
December 2010
SOURCE
Public Management (00333611);Dec2010, Vol. 92 Issue 11, p26
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses the integration of constituent relationship management (CRM) which focuses on three cities including Cupertino, California, Philadelphia, Pennsylvania, and Savannah, Georgia. It cites that local government managers may use citizen engagement programs to address challenging issues in the community. It presents a summary of the efforts of the three cities for the CRM systems, which include diversity in Cupertino, budget cuts in Philadelphia and traffic management in Savannah.
ACCESSION #
56543305

 

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics