TITLE

311: THE FIRST STEP IN CITIZEN ENGAGEMENT

AUTHOR(S)
Phelan, Anne
PUB. DATE
December 2010
SOURCE
Public Management (00333611);Dec2010, Vol. 92 Issue 11, p26
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses the integration of constituent relationship management (CRM) which focuses on three cities including Cupertino, California, Philadelphia, Pennsylvania, and Savannah, Georgia. It cites that local government managers may use citizen engagement programs to address challenging issues in the community. It presents a summary of the efforts of the three cities for the CRM systems, which include diversity in Cupertino, budget cuts in Philadelphia and traffic management in Savannah.
ACCESSION #
56543305

 

Related Articles

  • 5 ways that mobile IDs will improve how governments and citizens interact.  // American City & County Exclusive Insight;1/3/2017, p1 

    The article list the benefit of mobile identification that are government-issued identification credential that is securely provisioned on to a citizen's smartphone including improved security, improved efficiency, and improved privacy.

  • Influencing bureaucracy? A research note on implications of measuring participation... Campbell, Heather E. // Journal of Public Administration Research & Theory;Jul95, Vol. 5 Issue 3, p319 

    Reviews the findings of empirical studies regarding the effects of grassroots and proxy advocacy for public utility regulation. Citizen participation in bureaucratic decision making; Measures of actual interventions in telephone rate cases; Comparison of index data with actual interventions.

  • THE VOTE.  // America;7/30/1938, Vol. 59 Issue 17, p397 

    The article reflects on the impact of vote in having a good government. It believes that the dispute of the students will never be authoritatively settled, but all good citizens will agree that whether the vote is right or a concession, it should always be exercised. It notes that good...

  • Back constitutional convention to reclaim state government. Lane, Marc J. // Crain's Chicago Business;4/28/2008, Vol. 31 Issue 17, p22 

    The article presents the author's comment on the right of voters to oust unaccountable officeholders if they back a constitutional convention referendum. Earlier, the Illinois House, decisively voted to give citizens the power to remove corrupt public officials. However, the author says that a...

  • An Example of Human-Centric Sensor Network: Be Responsible Platform. Bulatović, Nikola; Žarić, Nikola; Djukanović, Slobodan; Radusinović, Igor; Pejanović-Djurišić, Milica // Wireless Personal Communications;Jan2017, Vol. 92 Issue 1, p237 

    The paper addresses the Be Responsible platform, a representative example of human-centric sensing network which, relying on the Info-Communication and Internet of Things concepts, aims to improve the communication between citizens, on one side, and government authorities, on the other side,...

  • The electronic face of authoritarianism: E-government as a tool for gaining legitimacy in competitive and non-competitive regimes. Maerz, Seraphine F. // Government Information Quarterly;Oct2016, Vol. 33 Issue 4, p727 

    E-government in autocracies is used as a seemingly democratic pattern of legitimation which became increasingly popular during the last decade. The most current data of the UN e-government survey (2014) show that several autocracies massively expand their online facilities. Recent studies...

  • The nature of public e-services and their quality dimensions. Jansen, Arild; Ølnes, Svein // Government Information Quarterly;Oct2016, Vol. 33 Issue 4, p647 

    In this paper, we argue that our understanding of the concept of ‘e-service’ is incomplete and that this inadequate understanding blurs important differences between distinct types of interaction between a government and its citizens. This in turn creates difficulties when assessing...

  • Politika odvolání jako inovativní nástroj prosazování transparentnosti a občanské účasti ve slovenské a polskéístní samosprávÄ›. Smith, Michael L. // Sociologia;2011, Vol. 43 Issue 4, p338 

    The Politics of Recall: An Innovative Tool for Promoting Transparency and Citizen Participation in Slovak and Polish Local Government. In recent years, social scientists have paid considerable attention to the rise of various innovations in the practice of democracy, particularly tools for...

  • Istraž ivanje mjesne samouprave i neposrednog sudjelovanja gradana u javnim poslovima na mjesnoj razini. Rešetar, Vojko // Croatian & Comparative Public Administration;2011, Vol. 11 Issue 1, p71 

    The paper advocates for a more productive research of sub-municipal self-government in Croatia in order to provide for scientific and professional background necessary for its adaptation to citizens' needs. Orientation research questions in six areas have been offered: what kind of sub-municipal...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics