Riding roughshod over reengineering

Quinn, Ellen J.; Emmons, Sharron L.
April 1998
Workforce (10928332);Apr98, Vol. 77 Issue 4, p121
Describes how a group of employees known for being outspoken about their opinions helped Yankee Energy System Inc.'s reengineering team develop effective initiatives. Reasons why the team's initial efforts did not produce real changes; Improvements in the personnel management process as a result of the reengineering efforts.


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