Sheet Null Satisfaction Suffers

Jacobson, John
November 2010
Metal Center News;Nov2010, Vol. 50 Issue 12, p22
Trade Publication
The article presents the findings of a survey conducted by research firm Jacobson & Associates which investigates customers' satisfaction on steel mills in the U.S. from 2009-2010. According to the survey, the producers of steel plates have improved customer satisfaction performance. The findings also revealed that customer satisfaction with bar or structural mills remains higher for both plate and sheet mills. The improvement on the product's delivery is also discussed.


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