Try defensive customer-service strategies
Tags: CUSTOMER services
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No abstract available.
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Comments on the role which customer services plays in companies. Insight on customer satisfaction; Key to good customer relations; Reference to a survey conducted in the spring of 1996.
- Businesses continue to offer 800 numbers as the ultimate service to customers. Ness, I. // Black Enterprise;Jan1990, Vol. 20 Issue 6, p39
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Presents the elements that determine customer satisfaction. Joint study by Chase Manhattan Bank and Behavior Analysis Institute; Effectivity of investment on customer services via the telephone; Impression of information specialist; Impression of the bank; Customers' feelings after a telephone call.
