Sposito, Sean
November 2010
Bank Technology News;Nov2010, Vol. 23 Issue 11, p18
Trade Publication
The article discusses the evolution of self-service technology in the U.S. and the debate over this innovation. It says that credit unions in the U.S. have been the first to utilize the latest in branch self-service, which gives them a benefit over larger national banks. Yet, it says that American banks and analysts have different views on self-service system and that patterns in customers' use of their automated teller machines (ATM) stayed on a flat keel as bankers struggled in the economy.


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