Adjusters: How Not To Drive Away Clients

Van, Carl
November 2001
National Underwriter / Property & Casualty Risk & Benefits Manag;11/5/2001, Vol. 105 Issue 45, p12
Talks about ways for insurance claims adjusters to retain clients and provide good customer service. Reasons people leave an insurance company after a claim leave; Why claims people do not make the connection between providing customer service and making their job easier; Solution to the problem of retaining clients.


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