Restoring Consumer Confidence In The Wireless Industry
- Learning from experience. McMAHON, DEBRA // Telephony;01/11/99, Vol. 236 Issue 2, p28
Looks at the economic conditions of the telecommunications industry in the United States. Wireless prices; Ways out of the commodity swamp; Requirements of winning in telecom business; Customer services.
- Location-based services offer a global opportunity for new revenue. McCabe, Eric // Telecommunications - Americas Edition;Oct99, Vol. 33 Issue 10, p99
Examines how network operators can use wireless location-based services to differentiate, gain market leadership and hone critical technical skills. General categories of location-based services and examples of each; Progression of location technology; Market for location-based services;...
- DRILLING DOWN TO NEW DATA. Meenan, Chris // America's Network;04/01/2000, Vol. 104 Issue 5, p18S
Deals with the examination of quality of service by cable companies in the United States. Criteria when viewing the wireless handset performance; How traffic analysis define customer behavior.
- OSS on Track. // Telecommunications - Americas Edition;Sep2001, Vol. 35 Issue 9, p18
Reports on wireless communication service providers' technology projects designed to enhance customer services. Companies that launched technology customer programs.
- Threats from within. Ford, Tracy // RCR Wireless News;12/23/2002, Vol. 21 Issue 51/52, p10
Comments on the threats faced by the wireless telecommunication sector from within and outside the industry. Possibility of adopting services that use unlicensed spectrum by telecommunication companies; Implications of poor customer service and local number portability in the industry; Way to...
- Roaming in new directions. Swartz, Nikki // Wireless Review;09/01/98, Vol. 15 Issue 17, p22
Discusses the contributions of global roaming as a source of revenue for wireless carriers in the United States. Consumer demand for global roaming; Availability of global roaming service options from providers; Formation of alliances among wireless carriers. INSET: Will satellites conquer the...
- Tragedy Tests Technology. Walley, Wayne // Global Telephony;Oct2001, Vol. 9 Issue 9, p4
Reports the increased call volumes in cellular networks related to the terrorist attacks in United States. Method used by wireless operators in dealing with network congestion; Advantages of cellular phones in lessening the degree of panic; Relief efforts of telecommunications companies.
- Total service assurance for the wireless market. Pierce, Daniel // Telecommunications - Americas Edition;Sep99, Vol. 33 Issue 9, p52
Comments on service assurances of wireless providers for customers in the United States. Strategy for maintaining and improving network reliability; Dependency of wireless service to landline circuits; Implementation of strategy for supplier management based on service assurance software...
- The Value-Add Appeal. Chaffee, Maggie // Wireless Review;09/15/99, Vol. 16 Issue 18, p92
Discusses the marketing of enhanced or value-added services from the wireless communications industry in the United States. Introduction of the benefits to customers; Consideration on the interest of existing customers; Discussion on the services' appeal and success.
- Overcoming Data's 'Slow Stigma.'. Eggleston, C. Hunt // Wireless Week;02/21/2000, Vol. 6 Issue 8, p81
Deals with customer satisfaction in the wireless communication industry. Factors that contribute to problems in customer services; Solutions.