Furniture retailers urged to go for quality

Kidd, Andrew
November 2001
Cabinet Maker;11/9/2001, Issue 5263, p6
Trade Publication
Reports the urged of National Furniture Conference attendees to switch from quantity to quality retailing for furniture retailers in Great Britain. Explanation of training expert Mike Dudley-Jones on switch in retailing; Failure to provide quality customer service since 1960s; Appeal of spokesman Stuart Gordon to the furniture manufacturers.


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