TITLE

Scorecard proves good call for Carphone Warehouse

AUTHOR(S)
STEVENS, MICHELLE
PUB. DATE
October 2010
SOURCE
People Management;10/28/2010, p12
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article reports on the revelation by Caroline Edwards, Carphone Warehouse human resources director, that their new approach on staff performance management has resulted to significant reduction in customer complains, increased their share in the British smartphone market and go beyond their financial target.
ACCESSION #
55234210

 

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