TITLE

Staff Satisfaction: One of the Keys to a Successful Practice

AUTHOR(S)
Lyon, Don
PUB. DATE
November 2001
SOURCE
Journal of Financial Planning;Nov2001, Vol. 14 Issue 11, p46
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article examines the importance of the satisfaction level of staff in the success and profitability of the firm. There is little doubt that the satisfaction level of the staff, whatever the size, is certainly one of the key ingredients for a successful and profitable firm. A survey tallied anonymous input from 785 individual staff members representing 383 advisory firms nationwide. Participants responded to 41 statements regarding their perceptions of their work and their workplace by giving an agree, neutral or disagree response. Overall, the survey reveals that while morale is high. employees recognition areas for improvement, including their perceptions of compensation employee benefits, communication, and career path/promotions. All organizations have a culture; the question is whether the current culture reinforces and alliance with the business objectives. Furthermore, the question is whether advisory firm owners know what the current climate is. What the process suggests is that business owners should understand the existing corporate culture and take steps to implement changes where appropriate.
ACCESSION #
5522717

 

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