Kimpton Keeps It Meaningful

October 2010
Hospitality Upgrade;Fall2010, p23
Trade Publication
The article reports on the ways used by Kimpton Hotel & Restaurant Group LLC to enhance its service for guests in Seattle, Washington. According to Kris Singleton, chief information officer (CIO) at Kimpton, information are gathered about the guests and then they analyze what they can add to make guest's interaction more memorable. Singleton adds that the customer relationship management system of the hotel are evaluated to offer even better knowledge of the needs and preferences of the guest.


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