TITLE

Connecting With Consumers

AUTHOR(S)
Slavin, Al
PUB. DATE
November 2010
SOURCE
Best's Review;Nov2010, Vol. 111 Issue 7, p28
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the innovative ways in streamlining insurance claims and in improving service to policyholders. It notes that wireless connectivity takes a larger role as the insurers try to streamline work flow. Study reveals that policyholders used text, electronic mail, and smart phone applications as methods for receiving claims updates.
ACCESSION #
55154973

 

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