Connecting With Consumers

Slavin, Al
November 2010
Best's Review;Nov2010, Vol. 111 Issue 7, p28
Trade Publication
The article focuses on the innovative ways in streamlining insurance claims and in improving service to policyholders. It notes that wireless connectivity takes a larger role as the insurers try to streamline work flow. Study reveals that policyholders used text, electronic mail, and smart phone applications as methods for receiving claims updates.


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