Lessons from a Crisis: How Communication Kept a Company Together

Kiger, Patrick
November 2001
Workforce;Nov2001, Vol. 80 Issue 11, p28
Looks at the success of the crisis communications strategy implemented by Aon Corporation in response to the September 11, 2001 terrorist attacks in the United States. Challenges posed by the tragedy to the company; How the company used the Web site in their crisis communication; First priority of Aon's crisis response team; Lessons the human resource field can learn from Aon's experience.


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