Using a Local Chat Server in Your Library

Fink, John
August 2010
Feliciter;2010, Vol. 56 Issue 5, p202
The article offers the author's insights concerning the use of internet instant messaging (IM) service to solve the problem on the difficulty experienced by the new library staff assigned in the academic reference desk. The author mentions that new staff could face queries that they could not answer, in which one of the solutions could be the backroom model. The author states that the Jabber or XMPP chat protocol could be used to manage the difficulty in terms of a group chat.


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