September 2010
Travel Weekly (UK);9/17/2010, Vol. 5 Issue 2035, p38
Trade Publication
The article focuses on the ratings of several travel agencies in Loughborough, England visited by a mystery shopper. It notes that Thomson Travel Group PLC was rated the highest with 92%, Thomas Cook Ltd. was rated 80 %, Midlands Co-op Travel was given a 68% score, and Ilkeston Co-op Travel was given a 54% rate. It mentions that the mystery shopper was looking for agencies with real expertise and great service for a family of four who wanted to go skiing with a budget of 3,000 pounds.


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