September 2010
Travel Weekly (UK);9/10/2010, Vol. 5 Issue 2034, p44
Trade Publication
The article provides information on a mystery shopper in Guildford, England who wants to hire a villa for an extended family holiday with a budget of about 5,000 British pounds and not worrying about the booking flights. It presents several travel agencies including Thomson, Flight Centre, and Thomas Cook. It mentions how the staff and travel agents respond to the client's need.


Related Articles

  • OPINION. Kindleysides, Jeff // Travel Weekly: The Choice of Travel Professionals;7/5/2004, Issue 1725, p29 

    Selling intangibles through retailers requires skill, knowledge and a pin-sharp point of view delivered with the clarity and immediacy retailers of in the bag products' don't necessarily have to achieve. The time has come for the travel industry to get a grip on how it interacts with consumers,...

  • Seven nights at a beach resort in Egypt for two adults on a bed-and-breakfast basis.  // Travel Trade Gazette UK & Ireland;9/23/2005, Issue 2684, p52 

    Evaluates the quality of service offered by Thomas Cook, Travel House and Regal Travel, the three travel agencies in Great Britain. Identification of the three agencies which were evaluated; Relates the experience of a shopper in his inquiry in the three agencies; Grades garnered by each agency...

  • Companies urged to look before they leap.  // Travel Trade Gazette UK & Ireland;5/13/2002, Issue 2513, p39 

    Discusses the warning given to travel companies regarding their investment decisions on customer relationship management (CRM) systems. Risk faced by companies that invest in CRM systems; Requirement for companies that plan to invest in CRM systems; Cost of CRM systems .

  • Ring the changes on abusive callers. Lacey, Hoda // Travel Trade Gazette UK & Ireland;3/24/2003, Issue 2556, p22 

    Provides tips on how travel agency customer service employees can deal with aggressive customers. Information that should be provided to calling customers; Attitude that should be adopted by customer service employees when dealing with abusive clients.

  • this week's request: A relaxing two-week holiday in a quiet resort in Greece for two adults in June.  // Travel Trade Gazette UK & Ireland;9/17/2004, Issue 2632, p34 

    Reports developments in travel industry as of September 17, 2004. List of top independent agencies; Average scores awarded to the leading multiples and independent agencies since November 2003; Tips for travel agents on building customer relations.

  • A four-night self-catering break in Normandy for two adults in September, travelling by car via ferry.  // Travel Trade Gazette UK & Ireland;8/26/2005, Issue 2680, p82 

    Presents the rating of travel agencies following their response to the request of Travel Travel Gazette's Top Shop mystery shopper in Great Britain. Appreciation of the polite and friendly attitude of a travel agent from Thomas Cook; Dissatisfaction of the customer service offered at Anemone...

  • A Roundtable Discussion. Brandsdorfer, Ron // Lodging Hospitality;05/15/99, Vol. 55 Issue 6, Real Estate Report p8 

    Provides information on how the hospitality companies in the United States are dealing with customer management. Requirements for effective customer relations; Importance of knowing current and potential value of customers; Effects of increased cost pressures during slower growth periods; Use of...

  • Your service is your reputation.  // Caterer & Hotelkeeper;11/4/2011, Vol. 201 Issue 4702, p20 

    The author reflects upon the importance of customer relations and services in reputation building in the hospitality industry.

  • Zodiac clock is ticking for hotels to go beyond expectations. Marshall, Anthony // Hotel & Motel Management;01/13/97, Vol. 212 Issue 1, p17 

    Presents tips for hospitality industry managers on how they can improve customer services in 1997, the Year of the Ox. Importance of exceeding customers' expectations; Embarrassment for guests who have to fill out forms or estimate minibar inventories; Exceeding guests' expectations as the...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics