September 2010
Travel Weekly (UK);9/10/2010, Vol. 5 Issue 2034, p42
Trade Publication
The article describes how a crisis management team (CMT) responds to disaster. It highlights the crucial role of communication from the first moment the team hear of an event that threatens to interrupt the flow of the business. It is very important in the corporate world to have their public websites be updated regularly and to provide a helpline number and electronic mail address.


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