SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
Tags: EMPLOYEES -- Attitudes -- Social aspects; EMOTIONAL contagion; QUALITY of service; AFFECT (Psychology) -- Social aspects; CUSTOMER services -- Social aspects; INTERPERSONAL relations -- Social aspects; EMOTIONS (Psychology) -- Management; EMOTIONS (Psychology) -- Sociological aspects; QUALITY control -- Social aspects; CUSTOMER satisfaction -- Psychological aspects; SOCIAL psychology; SOCIAL perception -- Psychological aspects
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