Ops fare well in J.D. Power phone study

October 2010
CED;Oct2010, Vol. 36 Issue 9, p14
Trade Publication
The article reports on the result of the 2010 Residential Telephone Customer Satisfaction Study conducted by J.D. Power and Associates which shows an increase of eight points satisfaction compared to 2009 survey due to better customer service experience on telecommunication performance and reliability, cost of service, billing, offerings and promotions.


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