TITLE

Ops fare well in J.D. Power phone study

PUB. DATE
October 2010
SOURCE
CED;Oct2010, Vol. 36 Issue 9, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the result of the 2010 Residential Telephone Customer Satisfaction Study conducted by J.D. Power and Associates which shows an increase of eight points satisfaction compared to 2009 survey due to better customer service experience on telecommunication performance and reliability, cost of service, billing, offerings and promotions.
ACCESSION #
54023859

 

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