TITLE

Impact of Performance Measurement and Management Systems

PUB. DATE
September 2010
SOURCE
Management Services;Autumn2010, Vol. 54 Issue 3, p8
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article discusses a study of the impact of performance measurement and performance management systems (PMS) on EDF Energy conducted from 2004 to 2005. The perception of EDF customers has improved as a result of PMS. One of the top seven negative effects of PMS on performance is the time-consuming nature of PMS. Corporate principles and values, underpinning performance management reviews and employee involvement in the solutions of operational problems were some of the factors that influence PMS effects on performance. The study highlighted the right attitudes, behaviours and routines of EDF that are instrumental in its competitiveness in the market.
ACCESSION #
53955637

 

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