TITLE

Contact Centers: Open Quickly

AUTHOR(S)
Piper, Colin
PUB. DATE
October 2001
SOURCE
Bank Technology News;Oct2001, Vol. 14 Issue 10, p54
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on retail banking market transition from product-centric to customer-centric environment. Factors on mass customization of changes on banking services; Diversification of markets for financial services competition; Consolidation of application customer development on the entire organization.
ACCESSION #
5395196

 

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