This time it's personal…

Downie, Andrew
September 2010
Utility Week;9/10/2010, Vol. 33 Issue 5, p22
Trade Publication
The article reports that smart metering will make the energy industry a more competitive retail market in Great Britain. It is noted that companies in the new market should establish personalized customer relationships in order to gain success. A number of energy companies, such as British Gas, EDF Energy and Npower, are promoting their green credentials to consumers.


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