The LibQUAL Culture of Assessment: Institutionalizing "the need to study people more than books"

Rovito, Jessica
June 2010
Feliciter;2010, Vol. 56 Issue 4, p146
The article discusses the increasing popularity of the Web-based LibQUAL survey and its emphasis on library service quality. It reveals that LibQUAL is a survey method used to determine the present status of the phenomenon of service quality in libraries. It also notes that the LibQUAL instrument defines service quality as the customer's subjective evaluation of customer service and its application to the business world of libraries.


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