Dodge, John
August 2010
Bank Technology News;Aug2010, Vol. 23 Issue 8, p22
Trade Publication
The article reports on the move of Northway Bank and Amplify Federal Credit Union to adapt the marketing, teller prompts and sales programs through the use of keystroke listening technology. It notes that the institutions that attempt to increase its branch profits have included the deployment of an engine from Econiq which is called customer relationship management. It states that the engine is driven by patented listening technology that tracks and records all front-end customer transactions.


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