TITLE

CRM upgrade targets self-service

AUTHOR(S)
Callaghan, Dennis
PUB. DATE
October 2001
SOURCE
eWeek;10/1/2001, Vol. 18 Issue 39, p31
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reports the upgrading of electronicService Center online customer service software from Technologies Inc. in the United States. Enhancement of Web site self-service offering; Option of grouping data; Development of clients relationship management applications.
ACCESSION #
5345727

 

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