July 2010
Travel Weekly (UK);7/9/2010, Vol. 5 Issue 2026, p34
Trade Publication
The article offers suggestions for making one's customers feel comfortable.


Related Articles

  • Customer Satisfaction vs. Customer Service. Motley, L. Biff // Bank Marketing;Jan2000, Vol. 32 Issue 1, p60 

    Compares the difference between customer satisfaction and customer service. Illustrative example of the difference; Information on the strategy being used by Federal Express for its manufacturer customers.

  • From the Board. McClendon, Bruce // Planning;Nov2000, Vol. 66 Issue 11, p41 

    Deals with the importance of customer satisfaction. Key to successful customer service in any profession; Gauge used by the American Planning Association to measure customer satisfaction.

  • Create satisfied customers: Always be sure to exceed their expectations. Reilly, Tom // Sell!ng;Jan2001, p3 

    Offers tips for improving customer service. Reasons several companies are hesitant to offer better service; Ways to create satisfied customers.

  • Are You 'Dissing' Customers?  // Customer Interface;Nov/Dec2002, Vol. 15 Issue 10, p9 

    Cites the result of a survey showing the percentage of customer service personnel unable to communicate effectively with their clients. Percentage of customers planning to change suppliers because of poor customer service; Effect of negative customer interaction on company profit; Advantage of...

  • Connecting with the Japanese customer. Christian, Allan // Business America;10/4/93, Vol. 114 Issue 20, p23 

    Focuses on customer services and satisfaction as an important element in a company's business strategy for the Japanese market. Manifestations of importance of customer service; Obtaining of a customized market research for product line; Visits to Japanese business partners to strengthen...

  • Adding suds to our service? Anderson, Jim // Pest Control;Apr2003, Vol. 71 Issue 4, p48 

    Provides advice on how to increase customer's satisfaction with the service. Importance of smile; Suggestions to get the discussion started; Factors that add perceived value to a service.

  • The survey way. Santos, Allan // American Salesman;Jul95, Vol. 40 Issue 7, p16 

    Discusses the use of customer service surveys and business reply cards as a tool to help companies or salespeople improve their product or service to customer satisfaction. Advantages of setting up a customer feedback channel; Utilization of customer feedback to pitch a product or service's...

  • Consumer Preferences for a Cash Option Versus Traditional Services: Telephone Survey Results From New Jersey Elders and Adults. Mahoney, Kevin J.; Desmond, Sharon M.; Simon-Rusinowitz, Lori; Loughlin, Dawn M.; Squillace, Marie R. // Journal of Disability Policy Studies;Fall2002, Vol. 13 Issue 2, p74 

    Provides information on consumer perceptions and attitudes and outreach messages to emphasize when promoting a consumer-directed cash option in the U.S. Background on consumer-directed services; Determination of consumers' preferences for a cash option; Details of a survey to measure consumer...

  • Question customers.  // Communication Briefings;Jun2010, Vol. 29 Issue 8, p3 

    The article presents a question to be asked to customers to ensure the improvement of customer service.

  • Good customer service is still the key to success. Haskell, Lew // Indianapolis Business Journal;8/30/2004, Vol. 25 Issue 25, p31A 

    Presents question and answer advisory on promoting customer services. Realization of customer expectations; Awareness of the request for cash up front; Delivery of hassle-free service.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics