Kirkpatrick, James D.; Kirkpatrick, Wendy Kayser
August 2010
T+D;Aug2010, Vol. 64 Issue 8, p34
Return on expectations (ROE) is rapidly sweeping the learning and development industry. The reason is quite simple: when used properly, it never fails to show the value of training in the terms desired by key stakeholders. This is because ROE is designed and executed in partnership with the people who will determine learning's value. It is common that training professionals are asked to "show their ROI." Return-on-investment has become shorthand for value much the way "Kleenex" has become the accepted name for facial tissue. Be sure to ask the stakeholders exactly what sort of measurement of value they require. Generally what ensues is a conversation in which the stakeholders say they want to know what they are getting for the time, money, and resources invested in learning and development efforts. Get started on building ROE in your organization today by identifying the key stakeholders that judge the "success" of training, getting to know your stakeholders and identify their priorities, creating a cross-functional advisory committee with representatives from business and training, selecting a strategic initiative, and using the ROE process. Earn your place on the team by being a cooperative member who works collaboratively towards the overall success of important initiatives.


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