Milojević, Radenko; Pešić, Marija Anđelković
March 2010
Economic Themes;Mar2010, Vol. 48 Issue 1, p29
Academic Journal
The purpose of this paper is to introduce business excellence models and the philosophy that they are based on, but also to point out significance of business culture, as accelerator of business processes' improvement. This paper emphasizes characteristics of business excellence culture, as a supporter of implementation of business excellence principles and methodology for business processes' improvement. Since it is assumed that business culture in enterprises in Serbia does not have characteristics needed to support business excellence concept implementation, this paper contains recommendations for business culture transformation and promotes communication as the key factor of this transformation.


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