TITLE

Balancing risks and rewards

PUB. DATE
August 2010
SOURCE
Railway Gazette International;Aug2010, Vol. 166 Issue 8, p74
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents Neil Chesters' viewpoints on the British government's plan to review the country's rail franchising policy. Under the current cap and collar arrangements, the incentive to invest in customer service improvements has been reduced. Chesters, who leads rail industry work of economic consultancy Frontier Economics, argues that a better balance of risk between the public and private sectors is key to maximising benefits for both passengers and taxpayers.
ACCESSION #
52941682

 

Related Articles

  • Companies encouraged to apply for Customer Service Standard.  // Credit Control;2013, Vol. 34 Issue 4/5, p140 

    The article reports on the encouragement among private sector companies to apply for the Customer Service Excellence Standard (CSE) which will improve customer service in the public sector.

  • A short note on the publicness for developing PSS: review on the availability of development methodology. Sora Lee; Yongtae Park // International Proceedings of Economics Development & Research;2011, Vol. 12, p482 

    As product-service system(PSS) has been highlighted as a valuable strategy for customer satisfaction and sustainability, many PSSs have been lively adopted in both public and private sectors. Consequently, PSS has become a central issue in service management and many studies on development of...

  • A view to succeed. Lewis, Stephen // Government News;Oct/Nov2011, Vol. 31 Issue 5, p38 

    The article offers information on the importance of contact centres in the public sector to provide a vital link for citizens to access services and support from the government. It states customer-centric operations is a key driver for the success of a contact centre and private sector...

  • Unlocking the potential.  // Public Finance;10/14/2005, p19 

    Comments on the need for public sector bodies to display business acumen along a commitment to service excellence. Expectation on organizations to spot the commercial potential of their activities; Factor affecting the increasing popularity of commercial projects with private sector partners;...

  • FTC probe. Alva, Marilyn // Restaurant Business;2/10/93, Vol. 92 Issue 3, p14 

    Reports on the Federal Trade Commission's (FTC) informal inquiry into Fred DeLuca's Subway Sandwiches and International Dairy Queen regarding franchising practices. Other companies on FTC's list; Allegations of lease arrangements which accelerated operator failures.

  • Rule to change at FTC. Bennett, Julie // Franchise Times;Apr97, Vol. 3 Issue 4, p1 

    Focuses on the proposed rules by the US Federal Trade Commission affecting franchises. Features of the Uniform Franchise Offering Circular; Details of the agency's stand on mandatory earnings claims; Prospects for the approval of the proposed rules.

  • Required earnings claims? Depends on who's asked. Bennett, Julie // Franchise Times;Apr97, Vol. 3 Issue 4, p2 

    Reports that two government groups are expected to reach decidedly different conclusions on the question of how much a franchisor should tell a potential franchisee about earnings. Options for franchisors on earnings; Features of the proposed Franchise Rule changes by the US Federal Trade...

  • Editor's desk. Shubart, Ellen // Franchise Times;Apr97, Vol. 3 Issue 4, p8 

    Editorial. Comments on the US Federal Trade Commission's proposed revisions to its Franchise Rule. Background to the commission's authority to supervise franchises; Features of the original Franchise Rule; Changes being proposed to the rule.

  • Canadian franchise good 1st test despite some regulatory concerns. Chanen, Jill Schachner // Franchise Times;Sep97, Vol. 3 Issue 8, p16 

    Reports on regulations regarding franchises in Canada. Disclosure requirements for franchisors; Government's creation of more franchise opportunities through the privatization of services; Franchisors' use of the successful partnering or cobranding strategy used in the United States to boost...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics