Re-Creating Street-Level Practice: The Role of Routines, Work Groups, and Team Learning

Foldy, Erica Gabrielle; Buckley, Tamara R.
January 2010
Journal of Public Administration Research & Theory;Jan2010, Vol. 20 Issue 1, p23
Academic Journal
The article presents a study on the use of social workers in a child welfare agency in the U.S. The use of teams of social workers is preferred to individual workers due to the capability of the team to enhance the member's ability to learn new routines. This strategy has been anticipated to the change the street-level practice within the public organization. Moreover, the welfare agency needs to set clear goals, training, and monitoring of employees to be able to implement change and learning among team members.


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