Prepay customers deserve better

O'Connor, Mike
July 2010
Utility Week;7/23/2010, Vol. 33 Issue 2, p11
Trade Publication
The author suggests that Great Britain's gas and electricity industry should improve its offer to prepayment meter customers. He emphasizes that prepayment meter customers should get better quality of service and expects to see an extension of discounted tariffs and greater investment in making homes more energy efficient. The author suggests the introduction of automated teller machine and text message top-up facilities, as well as prepayment facility in smart meters, and believes that suppliers have a role in helping poor families reduce their bills.


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