TITLE

DETOX YOUR WORKPLACE

AUTHOR(S)
Holloway, Elizabeth; Kusy, Mitchell
PUB. DATE
July 2010
SOURCE
Marketing Health Services;Summer2010, Vol. 30 Issue 3, p24
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article focuses on the importance of interpersonal culture or relational practice behaviors in health care organizations for its impacts on patient safety and retention of physicians in health care marketing. It states that interpersonal behaviors in health care must be improved as studies reveal that most these toxic behaviors like poor communication are mostly related to medical errors, harm and less productivity. Meanwhile, it says that despite adoption of code of conducts to address such issues, comprehensive strategies that promote respectful engagement in all levels of organization will be more efficient. Moreover, it features the Toxic Organization Change System (TOCS) intervention model for such behavior, which can identify toxic behavior vulnerabilities within an organization.
ACCESSION #
52815672

 

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