INFORMATION MANAGEMENT: Challenges In Federal Agencies' Use of Web 2.0 Technologies

Wilshusen, Greogory C.
July 2010
GAO Reports;7/22/2010, preceding p1
Government Documents
The article discusses the challenges faced by U.S. federal agencies in utilizing Web 2.0 technologies including social networking sites for enhancing federal services. It states that the agencies face challenges in privacy and security particularly in records management and freedom of information. It adds that agencies have difficulty in determining the application of Privacy Act of 1974, a law on identifiable information protection, to information exchanged in the use of the technologies.


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