Research topic: leading NHS improvement

July 2010
People Management;7/15/2010, p34
The article discusses the result of a study which examined the skills needed to lead the British National Health Service (NHS) toward quality improvement. The study found that relationship and engagement skills are necessary to quality improvement. These skills include the ability to value the viewpoint of others, create networks for sharing of ideas and build trust and confidence in others. The findings also showed the importance of several skill-set including self-knowledge, empathy and collaborative skills.


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