'I was attracted to the meanest, toughest role in the market…'

Syedian, Hashi
July 2010
People Management;7/15/2010, p18
The article discusses the plans and visions of Frank Douglas as group human resources (HR) director for Transport for London (TfL) in England. Douglas says he has already identified the key challenges for the HR function at TfL, which includes faster decision-making, increased teamwork and collaboration, focus on affiliation and identifying untapped talent. He says he intends to address these issues by focusing on career development and employee engagement.


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