RELATIONSHIP ADVICE: Good ethics can help you avoid the pitfalls of manager/vendor relations

Pharr, Karen
May 2010
Journal of Property Management;May/Jun2010, Vol. 75 Issue 3, p10
Academic Journal
The article discusses how to help avoid pitfalls between manager and vendor. First, if the job requires someone with more experience, use the vendor best suited for the project. Next, there must be a quick remedy to uncertain situations when dealing with vendors. Lastly, the review of contracts will keep manager actively engaged with the client.


Related Articles

  • Investment in customer advisory programs helps build business. Dorfman, Sherri // Marketing News;5/1/2005, Vol. 39 Issue 8, p22 

    Discusses key factors in investing in customer advisory programs for companies to increase customer satisfaction. Selection of program participants; Establishment of expectations of the program; Engagement of customers in company strategy; Delivery of mutual benefit for the company and the...

  • Bread, sugar 'n milk vs two Ferraris. MEREDITH, BRIAN H. // NZ Business;May2013, Vol. 27 Issue 4, p63 

    The article discusses marketing strategies for both retail and online outlets. It suggests to know and understand the customers. It recommends to connect with the customers and to serve the customers. It advises to support the customers and to invest in the customers. It suggests to retain the...

  • Value the customer. Coutts, Louis A. // BRW;2/22/2007, Vol. 29 Issue 7, p82 

    The article comments on the business significance of valuing customers. Employees must be involved in an ethical exchange with the customer, but are frequently prevented from doing so because of the dictates of management and the lack of alignment between management and staff. Such practice is...

  • Ducks Quack…Eagles Soar!  // Officer Review Magazine;Jan2009, Vol. 48 Issue 6, p27 

    The author reflects on Harvey Mackay's experience on riding a taxi with a very different approach of customer service. It narrates that Mackay was given a mission statement by the driver whose cab was very clean with coffee and soft drinks inside. With this limousine kind of service, Mackay...

  • Measuring Customer Value: Gaining the Strategic Advantage. Butz Jr., Howard E.; Goodstein, Leonard D. // Organizational Dynamics;Winter96, Vol. 24 Issue 3, p63 

    This article discusses the importance of customer value to the competitive edge of a company. Customer value can be defined as the emotional bond established between the customer and a producer after the customer has used a salient product or service produced by that supplier and found the...

  • Perks of the job. Witthaus, Michele // Precision Marketing;5/6/2005, Vol. 17 Issue 27, p19 

    Presents tips in retaining employees in the direct marketing business in Great Britain. Importance of rewarding employees to promote loyalty and dedication to their work; Partnership with workers to enhance customer satisfaction; Development of strategies to maximize the role of staff in...

  • Improve customer service to improve business results. Rastogi, Prakash R. // Colourage;Jan2010, Vol. 57 Issue 1, p72 

    The article focuses on the process towards an excellent costumer service in organizations which has a profound impact to the businesses' success. Businesses are advised to know their consumers service needs, know consumers buying processes and decision makers, and to empower staff with...

  • Calm Demanding Customers. Zabriskie, Katie // Official Board Markets;6/28/2008, Vol. 84 Issue 26, p14 

    The article offers tips on how to plan service strategy and tactics to be able to manage demanding customers. Questions to be considered to determine what will and will not satisfy customers are presented. Employees must be trained about the rules that are put in place. The information that must...

  • Crossing the 'Zone of Indifference.' Finkelman, Daniel Paul // Marketing Management;1993, Vol. 2 Issue 3, p22 

    Investments in customer satisfaction and retention can and should be subjected to the same rigorous cost/benefit analysis used in capital decisions. To make these investments pay off, managers must acquire a deep understanding of the strategic breakpoints in the relationship between customer...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics