Salvation At The Call Center

Barret, Victoria
July 2010
Forbes Asia;Jul2010, Vol. 6 Issue 8, p64
The article offers information on Televerde, a company which operates four call centers at Perryville, Kentucky. Televerde is privately held and is run by James Hooker, a corporate outcast who failed to fit in with any organization. The company generated revenue worth 12.1 million dollars in 2009 and is growing at a profitable pace. Companies like Cisco Systems, NetApp, Hitachi, and SAP, are Televerde's customers.


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