TITLE

MYSTERY SHOPPER

PUB. DATE
July 2010
SOURCE
Travel Weekly (UK);7/2/2010, Vol. 5 Issue 2025, p40
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
In this article, a mystery shopper evaluates the customer services of several travel agencies in Great Britain for a villa holiday in Turkey. It is stated that agency Laffin Travel was well presented on an outward basis but was a bit cluttered from inside. The agent had good knowledge about the product and knew about various resorts. The agent at Thomas Cook was reported to be friendly, told that she loved Turkey by making eye contact.
ACCESSION #
52419802

 

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