Employee self-service soars, but ROI lags

Elswick, Jill
September 2001
Employee Benefit News;9/15/2001, Vol. 15 Issue 12, p43
Discusses the results of a 2001 survey by Towers Perrin which focused on Fortune 500 companies that give employees access to self-service human resources transactions over the Internet. Effect of the strategy on return on investment; Reasons for implementing employee self-service; Factors contributing to an increase in human resources administrative costs.


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