TITLE

Lead With Customers

AUTHOR(S)
Jones, Mark David; Kober, J. Jeff
PUB. DATE
July 2010
SOURCE
Leadership Excellence Essentials;Jul2010, Vol. 27 Issue 7, p9
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on achieving success in business. Four components to achieve success are identified and include leadership excellence, employee engagement, customer satisfaction, and operational and financial results. The authors explain their world class excellence model in terms of six-part operational delivery system composed of promise, people, place, process, product/service, and price.
ACCESSION #
52093410

 

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