Lead With Customers

Jones, Mark David; Kober, J. Jeff
July 2010
Leadership Excellence Essentials;Jul2010, Vol. 27 Issue 7, p9
The article focuses on achieving success in business. Four components to achieve success are identified and include leadership excellence, employee engagement, customer satisfaction, and operational and financial results. The authors explain their world class excellence model in terms of six-part operational delivery system composed of promise, people, place, process, product/service, and price.


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