Service still makes the vital difference

Huxley, Lucy
June 2010
Travel Weekly (UK);6/11/2010, Vol. 5, p3
Trade Publication
The article presents the author's views on the Institute of Travel & Tourism (ITT) conference, held this week in Great Britain. He comments on chief of Thomas Cook Ltd.'s announcement regarding new shop openings. HE remarks on top design agency Seymour Powell's urge to use the travel industry's most valuable resources more creatively.


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