Lay observers report on complaints procedures

June 2010
Veterinary Record: Journal of the British Veterinary Association;6/12/2010, Vol. 166 Issue 24, p739
Academic Journal
The article focuses on the 11th annual report presented by Chris Mattinson, a lay observer on the Royal College of Veterinary Surgeons' (RCVS) Preliminary Investigation Committee (PIC), to the RCVS Council regarding its complaints procedure. He says that the small number of complaints arising from veterinary consultations is an achievement for the profession. He suggests investing time and resources to communication. Lay observers also receive complaints over the language skills and professional competence of overseas veterinarians.


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