June 2010
Travel Weekly (UK);6/4/2010, Vol. 5, p48
Trade Publication
The article presents information about the search of the mystery shopper, an agent for the periodical "Travel Weekly," for holiday packages for Vietnam. She visited several travel agencies in Trowbridge, Wiltshire, England, including First Choice, Thomson and Thomas Cook, and evaluated their customer service. The article also presents tips for travel agents on how to encourage tourists to visit Vietnam.


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