higher hospital margins distinguished by higher patient satisfaction

June 2010
hfm (Healthcare Financial Management);Jun2010, Vol. 64 Issue 6, p136
Trade Publication
The article reports on a survey conducted by the U.S. Centers for Medicare and Medicaid Services (CMS) on the connection between a hospital's profit and the level of patient satisfaction. The survey was based on patients' responses on the ranking of hospitals and whether they are satisfied with the facility or not. The outcome of the survey showed a connection between higher ratings and higher margins for hospitals.


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