TITLE

Follow Up On Refused Work

AUTHOR(S)
Harkins, Lee
PUB. DATE
June 2010
SOURCE
Ward's Dealer Business;Jun2010, Vol. 44 Issue 6, p43
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the important role of customer relationship management (CRM) software in improving service work in automobile dealers. The author explains that a reminder/follow-up process for unsold work can be an opportunity for increased business. Meanwhile, he states how dealers can have an efficient reminder/follow-up process.
ACCESSION #
51691793

 

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