Ops are Calling Call Centers Profit Centers

Hogan, Monica
June 2001
Multichannel News;6/18/2001, Vol. 22 Issue 25, p16
Reports the strategies envisioned by cable operators to meet the expected growth of demands for cable industry installations in the United States. Proposal to monitor customer call centers of every company; Plan to ensure proper funding for call center upgrades; Emphasis on cost cutting.


Related Articles

  • Vivendi Wants More Credit for USA. Farrell, Mike // Multichannel News;10/8/2001, Vol. 22 Issue 41, p31 

    Focuses on the business strategies of Vivendi Universal S.A. , a cable network in the United States. Plan of Vivendi to consolidate with USA Networks Inc.; Reaction of investors on the stock prices of Vivendi; Amount offered by Vivendi to finance media operations.

  • Operators Try to Get Creative. Hogan, Monica // Multichannel News;6/18/2001, Vol. 22 Issue 25, p16 

    Reports the strategic plans of cable operators to attain growth in the cable industry in the United States. Plan of having dish buy-back programs; Provision of greater incentives for sales agents; Elimination of cable thefts.

  • MSOs Working on Move-Referral Plan. Hogan, Monica // Multichannel News;4/8/2002, Vol. 23 Issue 14, p30 

    Focuses on the decision of multiple-systems operators to fund a study on structuring an industry-wide customer-move referral program. Vulnerability of cable subscribers to direct-broadcast satellite dish purchases during a move; Importance of integrating customer billing and database software;...

  • Make no small plans. Bednarski, P. J.; Romano, Allison // Broadcasting & Cable;3/18/2002, Vol. 132 Issue 11, p14 

    Focuses on the strategic plans of Hallmark Channel president Lana E. Corbi for the company in the U.S. Aims of Corbi to top the company in television network industry; Offers of general-entertainment television programs; Expectation of revenue increase.

  • MTV2 Offers Tailored Local Content. Hogan, Monica // Multichannel News;4/15/2002, Vol. 23 Issue 15, p36 

    Reports the marketing initiative of the television network MTV2. Availability of the free-to-affiliates service package of MTV2; Response of consumers to the initiative; Access requirements.

  • Canada's PrideVision Eyes U.S. Gay Viewers. Umstead, R. Thomas; Applebaum, Simon // Multichannel News;4/8/2002, Vol. 23 Issue 14, p25 

    Focuses on the plans of the Canadian television network PrideVision to expand into the U.S. cable audience. Company background; Details on the network's dual strategy of advertising support and pay television subscriptions; Target market of the network.

  • Leaders and Followers. Bablmann, Bruce // Communications Technology;Mar2009, Vol. 26 Issue 3, p42 

    The article reports on the services offered by small and large service providers and cable operators. It states that non-competing smaller operators opt for exit strategy. It mentions that smaller operators generally do not follow every model choice of large operators, but are always in close...

  • Cable's Online Opportunity. Dykes, Bob // Broadcasting & Cable;5/12/2008, Vol. 138 Issue 19, p28 

    The author reflects on the strategies that the cable television industry must undertake to continue to prosper amid the rapidly changing realities of today's global business environment. He emphasizes that cable network operations must engage in many advanced service offerings such as Internet...

  • CNBC taps Christie for Aussie push. Petty, Susannah // Media: Asia's Media & Marketing Newspaper;8/22/2003, p12 

    The Asia-Pacific arm of global news network CNBC reinforced its Australian presence with the appointment of its first local managing director. Matthew Christie will be responsible for all aspects of CNBC Asia's operations in the Australian market, including identifying business opportunities,...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics