TITLE

UNDERSTANDING THE EXPERIENCES OF BLACK AND MINORITY ETHNIC SERVICE USERS IN RELATION TO ACCESS TO NATIONAL HEALTH SERVICE (NHS): A QUALITATIVE STUDY IN THE UK

AUTHOR(S)
Regmi, Krishna; Williams, Dele; Regmi, Sharada
PUB. DATE
December 2009
SOURCE
American Journal of Health Studies;2009, Vol. 24 Issue 4, p411
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Improved access to health amongst Black and Minority Ethnic (BME) groups is a critical part of the overall strategy for reducing inequalities in the UK. Studies suggest that different ethnic individuals or groups tend to be more vulnerable than the overall population, but this tendency has not yet been documented from the perspective of BME service users. This paper, therefore, aims to explore the experiences of BME service users in relation to access to Primary Care services in the NHS in a Southern English county and explore the strategic and policy implications for such services. The research was conducted employing qualitative methods including focus group discussions and individual interviews, in order to elicit the perspectives and perceptions of BME service users. Using a non-probability purposive sampling, thirty-four individuals were recruited from Asian (16) and African (18) groups across the South East England region. Research uncovered the fact that respondents had mixed experiences associated with service access, utilisation and service delivery. Research also revealed those areas of concern which required improvement, and identified the barriers to implementing these improvements. This study concludes that the active involvement of users, practitioners, policy planners and decision makers in service planning and management would bring positive changes in the quality of health services.
ACCESSION #
51470987

 

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