In the court of goodwill
- Accounting for goodwill. Pizzey, Alan // Management Accounting: Magazine for Chartered Management Account;
Investigates why accountants in Great Britain are going to such lengths to preserve the immediate write-off method for goodwill. Accounting treatment for goodwill as a source of debate among accountants; Inseparability of goodwill as a company asset; Problems on the accounting treatments of...
- FRS 10--a model for consultation. Barker, Pat // Accountancy Ireland;Apr98, Vol. 30 Issue 2, p10
Focuses on the achievement of standard for goodwill in Ireland. Definition of goodwill; Indication of changed circumstances; Maintenance of goodwill on the balance sheet without amortization; Expansion of the transitional provisions through the FRS 10.
- NASH FINCH TAKES RETAIL CHARGE. // SN: Supermarket News;1/25/2010, Vol. 58 Issue 4, p6
The article reports on the projection of wholesale food distributor Nash Finch Co. that the firm would writedown retail goodwill worth about 69.9 million dollars in its balance sheet in Minneapolis, Minnesota.
- Talk 'em down. McCann, Deiric // Credit Management;Jul98, p36
Provides guidelines for resolving complaints without losing customers and self-respect. Traditional ways in handling customer complaints.
- Beef shtick. Geraci, Ron // Men's Health;Nov97, Vol. 12 Issue 9, p42
Presents strategies in making complaints being attended by the appropriate personnel. How to make demands for material's damage.
- Topic of the month: Handling upset customers. Olsztynski, Jim // Supply House Times;Dec2001, Vol. 44 Issue 10, p42
No abstract available.
- There's life after blunders. Furlong, Carla B. // Canadian Banker;Mar/Apr93, Vol. 100 Issue 2, p10
Presents tips in dealing with customer complaints in banking. Significance of complaints; Selection of processes appropriate to solving problems; Need to keep relationship with customer; Empowerment of employees to fix the problems; Identification of the root causes of the problems.
- Change attitude toward complaints. // Communication Briefings;Dec2010, Vol. 30 Issue 2, p3
The article reports on a statistics which reveals that 4% of upset customers make complains while others only walk away wherein it suggests to resolve and cherish every customer complaint in order to establish opportunity.
- Tone down abusive customer behavior. // Communication Briefings;Mar2011, Vol. 30 Issue 5, p6
The article presents a discussion on dealing an abusive customer at the other end of the telephone line, adapted from the article "Real World Customer Service: What to Really Say When the Customer Complains," by Bernice Johnston.