Flight Centre

April 2010
Travel Weekly (UK);4/30/2010, Vol. 5, p33
Trade Publication
The article presents views of Mystery Shopper, an agent for the journal "Travel Weekly (UK)," regarding customer services at travel agent Flight Centre Ltd., while looking for an adventure trip around Australia. He remarks that the customer agent at the agency possessed excellent knowledge of the destination. He gave a winning score of 92% to the agency. Information about the Shopper's scoring system for evaluating travel agencies is also given.


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